Frequently Asked Questions

What is Alumni Online Community?
Alumni Online Community is Union's online community connecting alumni, students and friends worldwide. There is no charge to register for Alumni Online Community, which includes password-protected access to the Online Directory, UCAN Union Career Advisory Network, Class Notes, Email Forwarding, Events Registration and Club and Class Pages.

Who can participate in Alumni Online Community?
All alumni can register for access to Alumni Online Community. Parents, friends and prospective students are welcome to access Union Club pages and register for relevant Union events - such as Homecoming & Family Weekend and regional club events. No Alumni Online Community registration is needed to access these pages.
Questions? Email alumni-online@union.edu or call the Alumni Office at (518) 388-6168. Help is available weekdays 8:30 a.m. - 5 p.m. EST.

What if I am not an alumnus/a, and I am searching for alumni info?
Union College cannot reveal information about our alumni directly to non-alumni. However, if you send us your name and contact information, we will forward it to the alum on your behalf. Email alumni@union.edu or call the Alumni Office at (518) 388-6168 with your request.

How do I get started?
First-time users will click here to register.
1. Enter your last name, first name and class year. Then click the Submit button.
2. Locate your information in the list, and click on your name.
3. Then enter your Union College ID#.
4. The next screen enables you to create your own User ID and Password.
Upon completing these steps, you are registered and can click on Update My Profile to edit your directory information. Click here for registration help.

How do I disable the Microsoft security warning from displaying?
To disable the security warning regarding the display of secure and nonsecure items, the following steps should be taken. Note: This does NOT disable the security, just the notice box from displaying.

1. In Internet Explorer, click the Tools button, and then click Internet Options.
2. Click the Security tab, and then click the Custom Level button.
3. In the Security Settings dialog box, scroll to the Miscellaneous section, then Display mixed content, and then click Enable.
4. Click OK in the Security Settings dialog box, and then click OK to exit Internet Options

If the system doesn't recognize you or you have questions:
Questions? Email alumni-online@union.edu or call the Alumni Office at (518) 388-6168. Help is available weekdays 8:30 a.m. - 5 p.m. EST.

I don't have/forgot my User ID - how do I log in?
If you are a first-time user, see the Getting Started question above. To access our automated User ID recovery system, please click here. For additional help, email alumni-online@union.edu or call the Alumni Office at (518) 388-6168. Help is available weekdays 8:30 a.m. - 5 p.m. EST.

Can I change my User ID?
No. Once you have created your unique User ID, it cannot be changed.

Can I change my password?
Yes. Click here to change your password.

How do I update my information?
1. After registering, click on the Update My Profile link, which displays all categories of the directory information.
2. Select the section you want to update and click on the Click to Update button.
3. Make the changes as desired and then click the Update button at the bottom of the page to confirm your changes. An "update successful" message will appear in red informing you of the change. (You can update and change this information at anytime.)

When will my updates to directory information take effect?
All changes to your personal information are reflected immediately in the online directory. However, this information is processed and then merged with the Union University alumni records system, which usually takes 1-2 business days (but may take up to 7) for the information to be reflected in all College databases.

Will all my records at Union be changed when I update my directory information?
Your Alumni Online Community directory information updates will only be reflected in Alumni Online Community and Union's alumni database. Your Alumni Online Community updates will not change your information in every area of Union, including Registrar's Office, Athletic Ticket Office, etc. Please contact those areas separately to update your information.
Questions? Email alumni-online@union.edu or call the Alumni Office at (518) 388-6168. Help is available weekdays 8:30 a.m. - 5 p.m. EST.

How can I manage the information I want displayed or hidden?
From My Profile Page in the directory, click to Edit My Personal Profile. Under the heading Personal Profile Privacy Preferences, click on the link to "hide / unhide information from view in your profile." Next to each personal profile piece of information, there will be a "Hide" check box you can check to hide or unhide information in your directory listing to fellow users. (Please keep in mind the more information provided, the more useful this resource will become for communication and networking).

What if I do not want any of my information to display?
To hide all of your personal information on Alumni Online Community, email alumni-online@union.edu or call the Alumni Office at (518) 388-6168. Help is available weekdays 8:30 a.m. - 5 p.m. EST.

Do I need special computer equipment to use Alumni Online Community?
No. This system only requires Web access and a browser. In fact you can view, update, or search the directory from anywhere you have Web access.

How secure is my directory information?
Alumni Online Community's online directory is a secure area which can only be accessed by registered alumni and students. It is not made public. The information resides on a secure server: the URL switches to https: from http: when this feature is accessed. You have complete control over the information displayed, and you can update or hide your profile or pieces of it at any time directly through the site.

Will my personal information be accessible to unauthorized users?
Maintaining the privacy of your information is our top priority. Union has taken great measures to safeguard personal information by granting access only to registered Union alumni and students, who have agreed to the strict terms and conditions of the privacy policy. Only you can access and update your personal information. By checking the "Hide" check box in the Edit My Personal Profile section, you can limit what information appears to other users in the online directory.

What are the capabilities of the search tools?
There is a simple Basic Search that allows you to search on an individual's name and class year. However, the Advanced Search feature allows you to search on all filed information that is not hidden by the individual. The Keyword Search allows you to search across directory information, as well as class notes, resumes, career network profiles and more.

Why is there a daily search limit?
To deter users from soliciting fellow alumni and students for any reason, there is a limit of opening 75 individual profiles per day. Please see the Alumni Online Community User Agreement for more information concerning the approved uses of Alumni Online Community.

Can I download a complete list of all alumni at one time?
No. Due to the privacy policy restrictions, we only allow one record to be viewed at a time. This is an added security measure.

What is the UCAN Union Career Advisory Network?
The UCAN allows students and alumni to build valuable networking relationships and to gain/share career advice. Alumni can create networking profiles to advise fellow alums and students. Upon completion of an introductory session with the Becker Career Center, students will be allowed access to search to connect with an alumni advisor.

What is the difference between the Online Directory and UCAN Union Career Advisory Network?
Alumni in the UCAN Union Career Advisory Network have directly expressed interest in sharing career advice. So utilize the UCAN Union Career Advisory Network as your main professional networking source. The directory is meant to connect alumni and students on a more personal level.

How do I set up an @alumni.union.edu Email Forwarding address?
Create this feature through My Profile Page:
1. Choose mail name (yourname@alumni.union.edu) 2. Enter the personal email address you want to forward your @alumni.union.edu e-mail to (i.e. gmail, yahoo, hotmail, or other e-mail provider of your choice)
3. Confirm you want to enable email forwarding

Are the Email Forwarding servers secure?
Yes. We work diligently with our Alumni Online Community vendor, Harris Connect, to review the security and efficacy of our forwarding system. They also perform periodic security and performance reviews.

What if my Email Forwarding isn't working? If you experience issues, email alumni-online@union.edu or call the Alumni Office at (518) 388-6168. Help is available weekdays 8:30 a.m. - 5 p.m. EST.

How do I report potential usage violations of Alumni Online Community? If you experience issues, please email alumni-online@union.edu or call the Alumni Office at (518) 388-6168. Help is available weekdays 8:30 a.m. - 5 p.m. EST.

What if I experience server/timeout errors?
Momentary blips, someplace in the computer to computer exchange of information, can result in a time out or server error when you search Alumni Online Community. If standard remedies don't work (i.e. refreshing the browser, clearing the cache, and reconnecting to the Internet), or if this is a persistent issue, please contact the alumni-online@union.edu, and note, if possible:

  • Type of computer: PC or Mac, model, laptop or desktop
  • Connection / modem speed (28.8, 56.6, network, broadband cable, wireless, etc.)
  • Browser type and version
  • Access location: home, work, public library, etc.
Email alumni-online@union.edu or call the Alumni Office at (518) 388-6168. Help is available weekdays 8:30 a.m. - 5 p.m. EST.