Harris Connect Privacy Policy Effective date: January 03, 2007

Harris Connect's Commitment:

For over 40 years, Harris Connect has worked to develop and maintain the trust of our client organizations and their respective alumni and members, in the United States and worldwide. We are committed to protecting the privacy of each individual from whom we collect information, thereby continuing the important relationship of trust that has been built throughout our company's history.

Your privacy is important to us. By participating in the Council of Better Business Bureau's BBBOnLine Privacy Program we have made a commitment to meet that program's strict requirements regarding how we treat your information and have it verified by BBBOnLine. Further information about this program is available at www.bbbonline.org.

Please take a moment to read our Privacy Policy below, which details the many ways Harris Connect will perpetuate that relationship of trust and ensure that your privacy is paramount in the products and services we provide to you.

Sources of Information

Harris Connect receives personally-identifiable information about individuals from various sources, including from:

  • Our client institutions or organizations with which we have signed contracts. Information is typically restricted to directory-type information such as name, address, telephone number, e-mail address, current job title, and business contact information. The use of such information is restricted to the use as set forth in each signed agreement with the client organization, and distributed only within the closed community of constituents of that organization.
  • Our research partners with which signed agreements are in place, including strict confidentiality requirements. Information may include updated address, telephone number and/or email address information. This information may be merged with other personally-identifiable information to enable us to contact individuals via mail, telephone or email, for whom the client organization did not have current contact information.
  • Individuals themselves, who voluntarily provide their own information, or may provide information about another potential directory participant. Such information may include their e-mail address (for example, when an inquiry is sent by e-mail), or other information provided when an individual makes an inquiry about our services by completing the "Request for Proposal" form (such as name, address, telephone number, job title and pertinent historical information about the organization on behalf of which they are inquiring), or asks to be included in a directory. Harris Connect does not knowingly collect information from individuals under the age of 13.
  • Our Web site. In addition to the personally identifiable information described above, non-personally-identifiable information, such as "cookies", Internet browser information and IP addresses, may be gathered as you navigate our Web site. We use this information to determine which pages you visit, and in what order you visit them, in order to help us identify the strengths and weaknesses of our site, so that we may constantly improve it to better serve you. No personally-identifiable information is collected on our Web site that has not been voluntarily supplied by the individual themselves.


1.     Notice & Disclosure

We want you to know that Harris Connect is taking important steps to keep your personal data secure and we ask that you read and comply with our practices described in this Privacy Policy to ensure the privacy of your data and that of others. Your use of our services and Web site will indicate your acceptance of the terms. If you do not agree with these terms, please discontinue your use of the site.

Harris Connect's Privacy Policy will be available on our Web site and, at your request, via telephone or mail request, in hardcopy. We remind you, however, that our Privacy Policy may, from time to time, be subject to change, and we invite you to periodically review it to ensure your familiarity with the most recent version. Please also remember that this Privacy Policy only addresses Harris Connect's use and disclosure of the information we collect from you. Different rules may apply to the use and disclosure of information by your school, association, or organization. Therefore, you should review any privacy policy available on the Web site of your school, association, or organization to determine how any information collected by it from you may be used. When you are updating personal information for inclusion in a Harris Connect directory, except as noted below, any information shared with Harris Connect will only be released to the school, association, or organization for which it has been prepared or to people who have proven their identities as members or alumni of that school, association, or organization. If you would not like your information shared, please discontinue your use of this particular portion of the site.

Other than as described in the paragraph above, we will share your personal information with only a very limited group of persons or entities — except with your informed consent — including our research partners and third party vendors who help us provide you with the services and products we offer (all of which have signed agreements with Harris Connect containing provisions protecting the confidentiality of this information that at a minimum are equivalent to and in some cases more restrictive than this policy). With your written consent, Harris Connect will provide pre-employment verification of your academic credentials in the form of a "verify/unable to verify" response. At all times, however, Harris Connect reserves the right to disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or government request; to protect the company's rights or property (including without limitation in the event of a merger or transfer of control of Harris Connect or substantially all of its assets); during emergencies when safety is at risk; or for credit fraud protection and risk reduction purposes.

We ask that you also please keep in mind that this site may contain links to other Web sites, which may or may not be owned or operated by Harris Connect. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such Web sites, including such sites' use of any information collected when visitors to our Web site click through links to those sites. To the extent you disclose your personal information on unaffiliated Web sites, different rules may apply to the use or disclosure of that information to third parties.

Please keep in mind also that, whenever you voluntarily disclose personal information online — for example, on message boards, through e-mail, or in chat areas — that information can be collected and used by others. In short, if you post personal information online that is accessible to other members or alumni of your school, association or organization, we cannot control others' use of that information.

2.     Choice & Consent

While we believe that all of the products and online services Harris Connect offers are valuable to everyone, we realize that you may not wish to participate. Your school, association, or organization will provide us with your directory information to carry out whatever project or service for which they have contracted with Harris Connect, but the inclusion of your personal information in any of our products or as part of any of our services is at your option. You have the ability to request omission of all or portions of your personal data from our directory projects, should you elect to do so. When updating information for an alumni or membership directory, you will be notified that this information will be included in a directory with closed circulation (e.g., made available only to the client organization and to the alumni or members of the organization).

Harris Connect will always abide by any request received by an individual to omit all or part of his/her personal data from appearing in any product produced by Harris Connect. Additionally, Harris Connect will honor any request received via email, telephone or mail, to be excluded from some or all of our marketing efforts (e.g., receive mailing offers, but no telephone calls) associated with our products, or products being offered in conjunction with our standard products. If you request to be excluded from all marketing efforts, Harris Connect will not contact you. In compliance with Federal and state consumer protection policies, and as a member of the American Teleservices Association and The Direct Marketing Association, Harris Connect adheres to the law and respective codes of conduct on data privacy and also places the names, addresses and telephone numbers of individuals who request that Harris Connect not contact them via telephone on a "Do Not Call" list to further ensure your privacy and that of your personal data.

If you wish to opt out of inclusion in a product produced by Harris Connect, please notify us as follows, identifying the specific program (e.g., XYZ University Alumni Directory). Please note that omission requests for print directory programs must be received by Harris Connect in a timely fashion before the directory goes to print, and will be honored by Harris Connect if the request is received prior to the conclusion of the information update phase of the program.

By telephone: Call us at 757.455.2900
By mail: Harris Connect Customer Service
PO Box 41135
Norfolk, VA 23541-1135


1400-A Crossways Blvd.
Chesapeake, VA 23320
Online: customerservice@harrisconnect.com

3.     Access & Participation

Access to and active participation in all of our products and services is convenient and easy if you are a bona fide alumnus/a or member of one of Harris Connect's client organizations. Your name and other personally-identifiable information must be provided on the database we receive from your pertinent organization in order for you to be permitted to gain access to our Online Services or to purchase a directory. If we cannot validate your affiliation, we will contact the organization to determine your status. We want you to be actively involved in order to get the most out of our services, so we provide convenient, toll-free direct telephone numbers for customer service, and easy online access for you to contact us, too. Updating your directory listings, providing corrections, or purchasing a directory can be done at your convenience. You may have access to your information during the production of and approximately three months after a printed directory project is completed. For online directories, you have access to your information as long as the client organization has an active contract with us to host its online directory. In order to gain access to the online directories, individuals will be provided with a user name but will be asked to create a unique password. Individuals who have the option of updating their print directory information online will be provided with a unique ID, enabling them to update their own information but no one else's. To access all of these features and services, please click on "Contact Us."

Although Harris Connect simultaneously hosts information for multiple client organizations, each organization and its constituents can only view the information pertinent to that organization.

4.     Security

Except as we've outlined elsewhere in this Policy, Harris Connect will neither give nor sell your personal information to anyone who does not have a hand in directly providing you with all of our valuable products and services. Your information appears in a directory (online or print) unless you ask us to exclude it, and we always make a significant effort to safeguard your personal information provided to us for inclusion in a directory, whether that information was provided by you on a hardcopy questionnaire via mail, by phone, or online. Additionally, all Harris Connect employees sign confidentiality agreements confirming that they will not disclose personally-identifiable information that they have access to as part of their job. Harris Connect restricts access to certain databases to employees on an "as needed" basis. Although no online data transmission can be 100% guaranteed secure, Harris Connect's online security is consistent with online industry security requirements and access to your own personal information is password protected to further ensure your privacy. However, please keep in mind that Harris Connect cannot be responsible for any activity of a school, association, or organization that results in a deviation from our standard security measures. For print directories, each individual has his/her own identification number that confirms their status as a bona fide alumnus/a or member. The association of a unique ID# with each person minimizes the risk of errors when personal information is updated.

5.     Accountability

Quality and accuracy hold a place of high importance at Harris since so many individuals look to the products and services we provide for career networking, getting back in touch with old friends, and reaching out to make new ones. Therefore, it is very important that you be able to contact Harris Connect if your published personal information is inaccurate in any way. Through our customer service department (which you may contact online or via phone), you can provide corrections and updates to your personal information conveniently and easily. By letting us know of any changes to your personal information prior to publication, we can make sure the most up-to-date information is included in our directories. We want you to get the most value out of our products and services, and working with you to ensure the information we provide is up-to-date is the best way to accomplish that.

6.     Safe Harbor Certification

At Harris Connect, we value our business relationships with European Union clients as well as those in the United States and Canada. To ensure ongoing harmony in those relationships, particularly with respect to the privacy protection of the personal data shared, Harris Connect pledges to conduct its business according to the Safe Harbor Privacy Principles agreed upon by the U.S. Department of Commerce and the European Union, which regulations are defined more thoroughly on the U.S. Department of Commerce Web site http://www.export.gov/safeharbor.

7.     Inquiries

To contact Harris Connect about Web site privacy issues including Safe Harbor, to report a violation of our Privacy Policy, or to raise any other issue, contact us at the address listed above, Attn: Privacy Inquiries, or at customerservice@harrisconnect.com.

Individuals who wish to file a complaint relating to Safe Harbor or who take issue with Harris Connect's Safe Harbor policies should direct such communication to the contact information as provided in number two above. Harris Connect has registered under the Direct Marketing Association's Safe Harbor complaint resolution process. Should an individual be unable to resolve a complaint related to Safe Harbor after having contacted Harris Connect's customer service department above, they may file their complaint with the Direct Marketing Association as indicated below:

Mail: Safe Harbor Line
  Direct Marketing Association
1615 L Street, NW, Suite 1100
Washington, DC 20036
Email: safeharbor@the-dma.org
Web: http://www.the-dma.org/safeharbor/consumers.shtml
Fax: 202.955.0085
Phone: 202.861.2410