FAQs

How do I get in touch with a Penn State alum?
If you are a member of the Penn State Alumni Association, then you have full access to use the Penn State's Pride Alumni Directory. To begin, click on the "Search for Alumni" button on the left hand side of the screen. A "Basic Search" screen will appear to search by name and class year. You can also opt to perform an "Advanced Search" from this screen, which will let you search by additional criteria such as hometown city, business city, major, job title, etc. Once you find who you are searching for, click on the "Send an E-mail" button to compose and send your e-mail. Or, if a home address, business address, or phone numbers are listed, you may use those methods to contact the alum. If some or all of that information is not visible, then the individual has chosen to hide it and not have it displayed.

Why are the actual e-mail addresses not visible in this new Alumni Directory?
This is a new security feature to protect each alum from any unwanted use of their e-mail address. One alum can still reach out and contact any other alum, but it is then up to the alum being contacted to reconnect and share his or her e-mail address for any further contact.

What is new about this Alumni Directory?
This directory offers three new features:

  • the ability to upload a photo to your personal profile;
  • the choice to hide or show individual bytes of your personal information;
  • a new secure e-mail function, which hides your actual e-mail address while allowing others to contact you.

    Can I still look up other alumni if I am not a member of the Alumni Association?
    No, access to the online Penn State's Pride Alumni Directory is a benefit of membership in the Penn State Alumni Association. However, all Penn State alumni, regardless of membership, are displayed in the Alumni Directory and are able to access their own profile to add information, update current information, and/or add a photo. Click on "My Profile" to the left to reach your information.

    How do I become a member of the Alumni Association?
    If you want to enjoy access to the complete Penn State's Pride Alumni Directory, join now and become a member of the Penn State Alumni Association.

    What type of searches can I perform?
    From the menu at left, you can perform a variety of searches using these options:
    Alphabetical: Search by last name, first name, and birth/maiden name;
    Academic: Search by major, degree, college, campus, and class year;
    Geographical: search by home city, home state, home country, and home zip;
    Business Related: search by business city, business state, business country, business zip, and job title.

    I don't have my User ID number. How do I log in?
    Your User ID is the 10-digit number that appears above your name in the address labels of the Alumni Association mailings (The Penn Stater magazine, The Football Letter, etc.) If you do not have access to this number, please e-mail your full current name, your full name at graduation, and your class year and school to pennstatefeedback@alumniconnections.com and one of our customer service representatives will contact you with this information.

    I'm still unable to access the Penn State's Pride Alumni Directory online. How do I get more help?
    Please e-mail your full current name, your full name at graduation, and your class year and school to pennstatefeedback@alumniconnections.com.

    I can't remember my password hint answer.
    Please e-mail your full current name, your full name at graduation, and your class year and school to pennstatefeedback@alumniconnections.com.

    I'm concerned about having my personal information available on the site.
    The privacy of your personal information is our top priority. Areas of the Web site containing private information are located on a separate, secure server utilizing secure sockets layer (SSL) protection. Also, any areas of the Web site containing private information can be accessed only by members of the Penn State Alumni Association via a password-protected login. Only you can access and update your personal information, and only members of the Penn State Alumni Association can view Alumni Directory information. Through the "Hide Information" option, you can limit what information appears to other alumni in the online directory.

    How do I let Penn State know that my address or other information has changed?
    The Penn State's Pride Alumni Directory contains your information in the official Penn State alumni database. You can change or update any of that information one of several ways: complete our secure online change form, e-mail alumni-address@psu.edu, or call 800-548-LION (5466). It will take about seven days for your profile in the Penn State's Pride Alumni Directory to reflect any changes.

    My updated information is not appearing in My Profile.
    Once you input your updated information, allow seven days for the changes to be merged into the Alumni Directory. However, the "Hide Information" options take effect immediately.

    I joined the Penn State Alumni Association using the online membership application but still can't access the directory.
    It takes about 10 days for your membership to be processed and your membership status to be updated in the Penn State's Pride Alumni Directory.

    Where does the information on My Personal Profile come from?
    Your personal profile information is pulled from Penn State's official alumni records. To update your Alumni Association biographical record, complete our secure change form, e-mail alumni-address@psu.edu, or call 800-548-LION (5466). The new information you submit will be added into the database and will be displayed in the directory within seven days.

    What if I do not want my information displayed?
    From the "My Profile" page, choose the "Hide/Unhide Information From View" in your profile link. You can choose to hide your entire profile or specific parts of it. Please note that these changes will only block information from being displayed on the Penn State's Pride Alumni Directory and will not permanently delete this information from the official Alumni Records at Penn State.

    How do I add a photo to my profile?
    Click on the "My Profile" link in the upper right-hand corner of this page, and log in if prompted. On the page that appears, click one of the "Upload a photo" links that appear in the Your Profile section of the page, and follow the instructions for uploading a photo.

    Why wasn't my photo approved?
    If an image is not of you or your family and you were unable to provide proof in writing that you own the copyright of the image, have permission to republish the image on this website, or the image is in the public domain, then the photo will not be approved. In addition, the Penn State Alumni Association reserves the right not to approve for posting any photo that it deems to be inappropriate for the online Alumni Directory.

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