If you do not see your question, or if the answer to the question is unclear, please contact the Administrator.

What is my UserID/What is my Password/My UserID and Password do not work.

Your UserID and Password are what allows you access to the secure parts of the online directory.  They are case sensitive (upper- and lower-case characters) and must be entered exactly as they were during registration in order for access to be granted.  If you are having difficulty establishing access to the directory, make sure you are entering your UserID and Password correctly.  If you have forgotten one or both, contact the Administrator for assistance.

How do I update my on-line directory information/Can I hide my directory information?

Go to the On-Line Directory area (this is an option on the main page of the site), then choose the Update Personal Information link.  This will bring you to a page where you can update/hide most of the information listed in your on-line directory record.  Click on the appropriate update button.  This will bring you into "update mode."  Make the necessary changes in the update boxes and click on the Update button for the changes to be saved.  An "update successful" message will appear in red, informing you of the change.

To specify which pieces of information to hide, access the on-line directory and click on the link to view/update your record.  Select the "Click here to modify your directory listing preferences" text link.  Place a check mark in the boxes next to the pieces of information you want to hide.  Scroll all the way to the bottom of the page and click on the "Update View Preferences" button.

How do I register for the online directory?

From the directory home page, choose the "Click here to join now!" text link.  Search for your name on the list of eligible members then click on it and verify that the record is yours.  Enter the requested security information step three and proceed to step four, where you will select your UserID and Password.  Once step four is completed and registration is successful, you will be brought to a "Welcome" page.

Try searching using only your last name.  If your last name begins with "Mc" etc., try using a space after the "Mc"  if you are still unable to find your name, contact the Administrator.

My permanent email forwarding does not seem to be working.

Check to make sure that you have activated your permanent email forwarding address and that the correct address to forward to is in the field.  Because your permanent email forwarding address is linked to the Grinnell College mail system, you may experience a temporary cessation of mail service if the Grinnell College mail server is down.  If you are still unable to receive mail sent to your permanent email forwarding address, contact the Administrator .

I need my security information in order to register/I'm having trouble with my security information.

Your seven-digit security validation ID number can be obtained from the Administrator.

I am having trouble using the registration form/directory search form/any form.

Trouble using forms or drop down lists often results from someone using an older browser.  The directory is best viewed/used with IE 4.0 or higher, or Netscape Navigator 4.0 or higher.  Since the directory uses frames, a frames-enabled browser is also required.

I keep getting server/timeout errors when I try to register or search the online directory.

If you have tried a number of times and have refreshed your browser and/or reconnected to the Internet and still experience difficulty, lease contact the Administrator.  It is helpful for the Administrator to know the speed of your computer, modem speed, browser type and version.  It may be necessary for the Administrator to examine your step-by-step process.

Can I change my UserID?

Once registration is complete, your UserID cannot be changed.  If a serious error has occurred, such as the UserID is the social security number or other sensitive information, contact your Administrator immediately, or send email to Feedback -- include your full name, current UserID and Password, and what you would like the UserID changed to.  IMPORTANT:  If you need your UserID changed, DO NOT activate your permanent email forwarding address until after the UserID has been changed to your satisfaction.

I'm not an alum/member but am looking for one.  Can I access the directory/I attended but did not graduate, can I join the directory?

Only Grinnell College alumni and appropriate faculty and staff are allowed access to the directory.  If you are not an alum, you may send inquiries and requests for information to the Constituent Record Services Assistant and your request will be forwarded to the alum about whom you are requesting information.

If you attended Grinnell College for a minimum of one semester, you are considered an alum and can be granted access to the online directory.  Contact the Administrator to obtain your security validation number.