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Training Center
| Welcome |
Harris Connect is committed to providing comprehensive training to meet our client's needs. We provide on-demand, live, and customized sessions along with training manuals.
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| Announcements! |
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Password-Protected Training Resources
You will need your login information for the Client Community (COLC) in order to access all training resources. If you do not know your login information, please contact your Client Relations Manager.
Lost Records No Longer Filtered By Default
Lost and deceased records were automatically filtered from the recipient list in the Email Marketing application. Administrators may manually filter out lost records when creating a new list by setting Lost/Deceased indicator not equal to (!=) Lost.
"New" Event Registration Jump-Start Manual
The new Event Registration Jump-Start manual is now available via the Training Center. Originally, early adopters could only access this manual via the Early Adopters - Event Registration discussion group. Click here to access the training manual.
"New" Event Registration Jump-Start On-demand Training Session
The new Event Registration Jump-Start on-demand training session is now available. Click here to access the session password.
Mac Users May Access Recorded Sessions
Click Here to download Mac-friendly WebEx Player.
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| On Demand Training |
 On-demand training is self-paced training available 24 hours a day, 7 days a week, from the convenience of your desktop. On-demand training allows users to obtain the training they need when they needed.
We offer On-demand Training sessions for the following modules:
- Administration Tool Overview
- Administrator Maintenance
- Chapter Pages for Administrators
- Chapter Pages for Chapter Leaders
- CyberSource
- Data on Demand
- Discussion Groups
- Donation/Membership Forms
- Email Event Attendees
- Email Marketing For Administrators
- Email Marketing For Staff and/or Volunteers
- Event Management
- Groups2.0
- Photo Gallery Refer A Friend Reporting
- User Manager ~Coming Soon~
- User Order Entry
Click here to access our on-demand training sessions.
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| Live Training Via WebEx |
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Live training via WebEx is interactive training that can be delivered to clients and their staff/volunteers anywhere in the world via a virtual classroom.
We currently offer weekly question and answer sessions on the following modules:
- Email Marketing
- Event Management
- Event Registration ~New~
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Click here to access our live training sessions.
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| Customized Training |
 Customized training is client centered training designed specifically to meet the client's needs and objectives. The session can be on-demand, live via WebEx, onsite, or a combination of the options.
Some examples:
- The session can be scheduled as a live session via WebEx that is recorded for participants who could not attend the live session and future reference, or
- The session can be scheduled as an onsite session, where the participants attend a live follow-up session via WebEx.
Note: Additional fees may apply.
Please contact your Client Relations Manager for details.
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| Training Manuals |
 Training manuals are printable PDFs particularly useful prior to, during, and after training. Prior to training the manuals allow users to jump-start their training venture. During training session, the manuals allow the trainee to concentrate on and partake in the training during the actual session instead of taking detailed notes. After the training, trainees can use the manuals for reviewing and as a reference document.
We have training manuals for the following modules:
- Administration Tool Overview
- Administrator Maintenance
- Campaign Reports
- Chapter Pages for Administrators
- Chapter Pages for Chapter Leaders
- Client Portal Training Manual
- Content Management
- CyberSource
- Data on Demand
- Data on Demand Directory
- Discussion Groups
- Donation/Membership Forms
- Email Event Attendees Quick Start Guide
- Email Marketing For Administrators
- Email Marketing For Staff and/or Volunteers
- Email Marketing Quick Start Guide
- Event Management
- Groups2.0
- Photo Gallery
- Refer A Friend Reporting
- User Manager
- User Order Entry
PDF formats are best viewed with Adobe? Acrobat? Reader™.
Click here to access our training manuals.
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| CyberSource Report Consolidator |
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| Training Newsletters |
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| Questions? |
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